How to respond to a repair request
Repair requests arrive by email with everything you need to quote. Reply to the email, and your answer goes straight to the buyer.
Jakub Lewicki
Last Update för 12 timmar sedan
Haven't set up your repair services yet? See How to offer repair services.
What the email contains
Each repair request email contains:
- The part: part number, brand, repair category, and the number of units.
- The full problem description written by the buyer.
- The buyer's files, attached to the email.
- The buyer's contact details: name, company, email, and phone.
Reply to the buyer
Reply to the email in your mail program, or click Reply to buyer in the email. Your answer goes straight to the buyer - send your quote, questions, or a request for more photos.
Find received requests in the portal
- Open Repair services > Received Requests.
- Click a request. Its details open: the part, the problem description, the attachments, and the buyer's contact details under From.
- Click Reply to Buyer. Your email program opens a reply to the buyer.
Who in your company gets the email
The email goes to:
- Your Main Sales Contact.
- The person assigned to a Sales Territory, instead of the main sales contact, if the territory covers the buyer's country.
- Your Copy of Received RFQs address, as a copy, if you set one.
You set the main sales contact and sales territories in Settings > Sales > Sales Team, and the copy address in Settings > Notifications > RFQ Notifications. These are the same settings that route your RFQs.