How to send a repair request
Send one repair request to one company or to several companies at once, with photos of the part.
Jakub Lewicki
Last Update 12 hours ago
Send a request to one company
- On the Find Companies tab, click Request Repair on the company card. The Request repair from [company] form opens.
- Fill in the form. See What to fill in.
- Click Send Repair Request. A confirmation with your request number appears. See What happens after you send a repair request.
Send one request to several companies
- On the Find Companies tab, click Request from Several Companies. The Request repair from several companies form opens.
- Choose the Repair category of the part.
- Choose the Brand of the part.
- In Send to, select the companies. The list shows only companies that repair this brand in this category.
- Fill in the rest of the form and click Send Repair Request.
What to fill in
The form asks for:
- Repair category and Brand of the part.
- Part Number - as shown on the nameplate.
- Units to repair - how many units of this part need a repair.
- Describe the problem - what happens and when, error codes, and what you have already checked. Up to 1,000 characters.
- Attachments (optional) - up to 10 files, max 10 MB each: JPG, PNG, PDF, Word, Excel, or ZIP.
Tip: Photos of the nameplate or error logs help the company quote faster.
Note: One request covers one part number. To repair different parts, send a separate request for each. You can't edit a request after sending it - send corrections to the company by email.